Contact information

Contact Information

The Robertson Rottie Ranch, LLC

The Robertson Rottie Ranch, LLC is a small ranch and agricultural operation located in the Blue Ridge Mountains of Virginia.

We offer agricultural, botanical, educational, ornamental, and ranch-related products through our online store.

Mountain Moon Apothecary is the botanical and herb-growing product line of The Robertson Rottie Ranch, LLC. Products bearing the Mountain Moon Apothecary name are sold and fulfilled by The Robertson Rottie Ranch, LLC unless expressly stated otherwise.

Customer Support

For questions about our products, availability, shipping, existing orders, or store policies, please contact us through our website contact form or by email:

Email: support@therobertsonrottieranch.com

When contacting us about an existing purchase, please include:

Your name
Order number
The email address used during checkout
A brief description of your question or concern
Relevant photographs when reporting an incorrect or damaged item

Please do not include payment-card information, passwords, or other sensitive financial information in an email or contact-form message.

Order and Shipping Questions

Before placing an order, please review:

The applicable product description
Our Shipping Policy
Our Return & Refund Policy
Our Terms of Service

Live plants, hatching eggs, and other seasonal products are available for purchase only when we are actively accepting and fulfilling orders.